We accept payment through MasterCard and Visa. If this is not your preferred payment mode, you may reach out to us. We'll do our best to help.

Your discount code might have expired or a technical glitch might have occured. If you are able to confirm the discount code has not expired, please reach out to us - we'll make up for it.

Please take a minute to understand our order-to-delivery process:

1. Order Acceptance: Our cut-off time is at 9am sharp Monday to Friday (except Public Holidays). Orders before 9am will be processed on the same day. Orders after 9am will be processed on the next business day. If your order is urgent, please reach out to us.
2. Dispatch: Orders that are in stock and complete will be dispatched on the same day. Otherwise we will place an order from our suppliers to complete the order. We endeavour to dispatch your order between 1-3 days.
3. Dispatch Notification: You should expect a notification from us on the day when your order is ready to be shipped. If you do not receive the notification between 1-3 days, do reach out to us and we will assist you promptly.

Amendments or cancellations can't be made once an order has been placed. We always want to make sure your order's delivered to you as quickly as possible, so it's sent for processing as soon as an order is placed.

We offer a paid shipping service for same-day and time-specific orders, subject to availability. Please reach out to us if you need to expedite an order.

To combat the misuse of promotion codes and redemptions, on top of algorithms, we have a compliance team in place to do manual checks on every order. When a promo code has been found to be misused, the dispatch will be put on hold and a request of top up (of the principal due amount) will be issued.

In such circumstances, an order cancellation will not be permitted and GDP reserves the right to (i) withhold the fulfilment of existing order, (ii) ban fulfilment of future orders (iii) or demand monetary reimbursement equal to the value of all misused codes from past orders.

Please be advised that consent to our terms & conditions have been recorded at the time the order was placed. Attorney fees for the prosecution and collection of the principal due amount will be borne by the defendant.

Our shipping options are designed to be simple and flexible to suit your needs. If you need special arrangements to fit your schedule, let us know and we'll do our best to help.

Options	Fee	Turnaround Time	Time
1. Self Collect*	FREE	1 to 3 working days	2pm to 6pm, Mon to Fri
2. Delivery (Orders>$39)	FREE		(A) DAY: 9am to 6pm, Mon to Sat (B) EVENING: 6pm to 10pm, Mon to Fri
3. Delivery (Orders <$39)	$7
4. Delivery	$15	Same-Day / Time- Specific	(C) SAME DAY / TIME SPECIFIC: 10am to 10pm

Yes, our shipping options are designed to be simple and flexible to suit your needs. Same-day or time-specific deliveries will be fulfilled under our Shipping Plus option (+$15) from Monday to Friday between 10am -10pm. Do confirm with us on the availability to avoid disappointment. 

Yes, of course. You may reach out to us to set up an appointment so that we can have someone available to attend to you. Do make sure you have the proof of purchase and appointment confirmation with you. We are not accepting walk-ins for now.

Our shipping options are designed to be simple and flexible to suit your needs. If you need special arrangements to fit your schedule, let us know and we'll do our best to help.

Options	Fee	Turnaround	Time
1. Self Collect*	FREE	1 to 3 working days	2pm to 7pm, Mon to Fri
2. Standard (Orders >$39)	FREE		Choose: (A) FLEX: 10am to 10pm, Mon to Sun (B) EVENING: 6pm to 10pm, Mon to Sun
3. Standard (Orders <$39)	$7
4. Plus**	$15	Same-Day / Time-Specific	10am to 10pm

* Self Collect: Appointment based only
** Plus Shipping: Please confirm with us on availability

Our driver will attempt to reach you at the contact number that you've submitted. If no one is present or contactable for further instructions, your package (including frozen/ chilled items) will be left at the riser, door, gate or security. If other arrangements are preferred, you should leave us a note before your package is dispatched.

The package (dry items) will be returned to our fulfilment center with the exception of frozen/ chilled products which will be discarded due to food safety. You may arrange an appointment with us to pick it up or redeliver for a fee of $7.

We strongly recommend you to ensure the accuracy of shipping option, address and contact information submitted to ensure a pleasant fulfillment experience.

We're sorry if you're experiencing this. If you have the order number from your confirmation email, you may drop us an email and we will be glad to run a check for you.

We are not shipping internationally right now.

We are working on this right now. Our orders are always shipped between 1-3 working days. If you need to know the status of your order, do reach out to us and we will assist you promptly.

We're not able to offer a direct exchange but you may submit a request here to return the old item and place a separate order on the web store here for the new item. This process helps to ensure that your new item is delivered to you in the shortest time, while we take time to check the condition of your returned item. The requirements and process for returns can be found here.

If you're not satisfied with your purchase, return it to us within 7 days! All we ask is that when you submit a return request, it should meet the following requirements:

1. Return request is made within 7 days of receiving the delivery

2. Item is returned in its original & sealed packaging

3. Item is not purchased as a surprise box or during flash deals

4. Item is not purchased with discount codes e.g. 10FORGOOD, vouchers etc. 

5. A minimum of 6 months shelf life for all perishables, i.e. food, treats, supplements, etc

6. Does not fall under any of these categories: prescription medications, frozen food, beds, carriers, crates, cages, wearables (including harness, collar, shoes, apparel etc). Such items are not eligible for returns due to food safety and hygiene concerns. 

*TIP: Do you know we have video guides to learn to adjust harnesses, collars & boots effectively? Check the videos out here!

7. Does not have history of returning more than 3 items

If the above requirements are met, you may proceed to submit your request here and the value of your returned items will be refunded as store credits. Please note to submit 1 return form per item. We regret that customers who do not meet the requirements above will be ineligible for returns or refunds.

When the item arrives at our fulfilment center, our customer care team will review the condition of the item. We will confirm receipt and issue a refund as store credits in 14 working days.

Once the return request is submitted, our Customer Care team will reach out to you in 3 working days to make an appointment. We do not accept walk-ins for now.

We’re terribly sorry if you have to go through this. Please reach out to us at via live chat, email or phone within 7 days and we will address it with immediate priority.

We make a point to inspect our orders at three critical stages of our fulfilment process:

• Stage 1: When receiving the goods at our warehouse
• Stage 2: When your order is being packed and dispatched for delivery
• Stage 3: When your order is picked up and delivered to you

We want to make your buying experience simple and enjoyable so we are committed to eliminate the occurrence of damaged goods.

We check every bag that comes through our doors, but understand how alarming it can be to receive a bag that appears to be out of date. 

Many of our pet foods are listed in the format of DD-MM-YY, however most American brands are listed as MM-DD-YY.  Have a look to see if your brand is from the USA by looking for a county of origin or an American flag.  We've got a great article and video about this if you would like advice on how to read these dates and what to look for.

Check out the Article

Check out the Video

If you still have a question, or are unsure, feel free to reach out to us on live chat or via email.  

We operate from Monday to Friday, 9am to 6pm excluding Public Holidays. If your order is submitted during operating hours and would like to arrange for weekend deliveries, you may reach out to us to make arrangements.

If your order was submitted during operating hours (Monday to Friday, 9am to 6pm excluding Public Holidays) and would like to arrange for weekend deliveries, you may reach out to us to make arrangements.

Orders made beyond operating hours will not be in time to be processed for weekend and Public Holidays deliveries.

This is an important topic. As pet owners ourselves, there are several reasons why we do not encourage kibbles to be repacked. 

1. The plastic bags used by retailers who offer repacking services are 100% permeable, which defeat the purpose of repacking. This also explains why original packaging is always aluminium foiled and not in transparent plastic.

2. The plastic bags used are also industrial-grade. In other words, they are not safe and hygienic for food storage as they are not cleaned and sterilised.

3. Repacking is usually done in the premises of industrial warehouses by staff who are not trained and certified by AVA to do food handling. We'd never want our food to be handled this way so why would we want to do this to our beloved dogs? This also explains the frequent reports of worm infestation due to increased chances of contamination through repacking.

It's actually painful to see dog owners repack dog food, thinking that it prolongs freshness, which in fact is doing more harm to our beloved dogs than good. An effective solution will be getting a food bin to store kibbles in the original aluminium foiled packaging. If you need recommendations on food bins, do reach out to us and we will be glad to assist you.

You get to earn one point for every dollar spent ($1 = 1 point). By creating a store account with us, it allows you to collect and redeem vouchers up to $25. The steps for redemption is as such:

1. Sign in to your account (at the right top corner of the navigation menu): https://gooddogpeople.com/account/login

2. Click on GDP Rewards (at the right top corner of the blue bar): https://gooddogpeople.com/?loyal

3. A window should pop up and you're able to redeem $1, $5, $10 or $25 vouchers. Do bear in mind that there is a minimum order - do read the T&Cs for more info in the same window.

4. You should receive the coupon code in your registered email which you may use to apply during check out. If you don't receive the email, it might have landed in your spam mail depending on your security settings.

Yes, when you shop at our web store, opt-in for the option for reusable packaging. Do note that some items or order may not fit our current reusable packaging. In such instance, your order will not be delivered in reusable packaging even if you have opted in for them. More info about our reusable packaging program here.

Yes, please. We encourage our customers to return empty boxes to our drivers which we can reuse for future orders. This would allow us to reduce waste collectively.