Frequently Asked Questions

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Orders, Payment & Promo Codes

What are the available modes of payment?

Why is my discount code not working?

How do I know if my order has been shipped?

Can I cancel or amend an order?

What if my order is urgent?

What happens when a promo code is misused?

Shipping & Self Collection

What are the delivery and self-collection options?

Can I request for same-day or time-specific deliveries?

Can I self collect my order instead?

What time will my delivery arrive?

What if I’m not at home?

I missed my delivery because the driver is not granted access due to my residential security. What should I do?

I haven’t received my parcel. What should I do?

Do you ship internationally?

Can I track my orders?

Returns & Refunds

Do you accept direct exchange?

Can I return my purchase?

How long does it take for the refund to be processed?

How do I drop off the parcel at your fulfilment center?

What should I do if there are missing or defective items in my order?

How do you ensure my items are in good condition before it reaches me?

How do I read the expiration date on my pet food?


What are your operating hours?

Do you make deliveries on weekends and Public Holidays?

Do you offer repacking services for kibbles?

How and what can I redeem with my points?

Can I opt-in for reusable packaging?

Can I return empty boxes to your drivers to reduce waste?